If this occurs, the process will be stuck, as in the screenshot below.Ī screenshot from the user showing the set-up process hanging, as in the screenshot shown above. However, during the initial set-up process on a Mac, the process may freeze. Once the Microsoft MFA setup is complete and the user has successfully signed-in, they should be presented with one or more RCD resources (NHS-WVD-X26) to log into, as shown below. If this is your first time signing into RCD, they will then be asked to add some security details and set up MFA to keep their account secure. Once they have added a Workspace, they will be prompted to sign in using their NHSmail email address. The user downloads and installs the Microsoft Remote Desktop from the Apple Store. RCD setup hangs during initial installation on Mac device Descriptionĭuring first-time multi-factor authentication (MFA) setup on a Mac device, it's possible that the setup process can hang and prevent the user from progressing to the stage where they can log into the RCD. When prompted on the Getting Started screen, click Subscribe. Click on the 3-pips icon and select About.ģ. If the user is still having problems and can confirm that they do not need access to any legacy system, it's possible to reset the client by following these steps:ġ. If the NHS RCD LIVE desktop pool is missing for any reason, the user needs to subscribe to the service by selecting the 3-pips icon and clicking on Subscribe, as shown below.
To be carried out by the end-user, with support from the local helpdesk (first-line support) if necessary. This could be a variety of issues, such as being unable to log into the application. This can be resolved by resetting the NHSmail sign-in configuration for RCD. This has been known to cause issues where sign-in details and/or multi-factor authentication (MFA) is not triggered, denying access to the environment.
On Windows systems, the NHSmail sign-in information is memorised and speeds up subsequent logins to RCD. Windows system memorises NHSmail sign-in information, preventing initial setup Description